15 Ways of Improving Quality-Actions That Enhance Customer Satisfaction

The fourteenth way of improving quality, discussed in the standard includes any action that enhance customer satisfaction.

This is the first time that an ISO quality management system standard has been thus liberal and adoptable for the benefit of users and customers. Clause number 10.1 specifically points out that the organization can determine the opportunities for improvement and can implement any action necessary to meet customer requirements and enhance their satisfaction.

Followers and implementers can think of any idea, method, strategy or tool to implement the actions for quality improvement and enhancing customer satisfaction.

Eurotech, an IRCA approved training partner (ATP), is conducting ISO 9001:2015 trainings in your city. To know more about this training, drop an email at trg@eurotechworld.net or call us at +91 9316744482 or 0172 - 4191128.