The ninth way of improving quality mentioned in the ISO 9001:2015 standard is correction and corrective action.
Correction and corrective action have two different meanings. Whenever nonconformity occurs and steps are taken to rectify it, then it is known as correction.
In another case, whenever nonconformity occurs and steps are taken to eliminate the root cause of its occurrence that will prevent it from occurring again in future is known as corrective action.
Correction is a onetime solution of the non conformity, whereas corrective action is a permanent solution of non conformity preventing its recurrence.
Correction is defined in clause no. 10.2.1 a) of the ISO 9001:2015 Standard. The clause states that when any non conformity occurs including any complaints received, the organization shall react to it and take action to control and correct it.
Corrective action is defined in clause 10.2.1 b) of the standard. It states that whenever a non conformity occurs, including any complaints received, the organization shall identify the root cause of the non conformity and eliminate it, so that the non conformity does not recur or occur elsewhere. This is done by reviewing and analyzing the non conformity, pointing out the cause for its occurrence, and distinguishing if similar non conformities exist or could potentially occur.
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