The third way mentioned in ISO 9001:2015 standard for improving quality is having quality plans for achieving its quality objectives.
When the organization is planning how to achieve its quality objectives, it shall determine the following:
- What is to be done?
- How will it be done?
- Who will do it?
- When it will be done?
- What resources are required to do it?
- Within what time should it be completed?
- How will the outcome be evaluated?
The clause 6.2.2 of the ISO 9001:2015 standard states what all is to be kept in mind while making quality plans.
The fourth way of improving quality is compliance of organization with all the legal requirements.
A major example of setback in quality is when Honda recalled 20 million cars worldwide, when deaths were reported due to its faulty airbags.
Clause 1 b) of ISO 9001:2015 standard specifies the requirements for a QMS when an organization aims to enhance the satisfaction of its customers through effective application of systems, including the processes for improving the same. It also ensures that the entire customer as well as all the statutory and regulatory requirements is conformed to.
Eurotech, an IRCA approved training partner (ATP), is conducting ISO 9001:2015 trainings in your city. To know more about this training, drop an email at firstname.lastname@example.org or call us at +91 9316744482 or 0172 - 4191128.