The second way stated in ISO 9001:2015 standard for improving quality is establishing good quality objectives.
The clause 6.2.1 of the standard states that, “The organization shall establish quality objectives at relevant functions, levels and processes needed for the quality management system.”
Once the leader takes the responsibility for quality, the next step they have to do is to establish quality objectives in such a way that they are in line with the vision and mission of the organization.
The third way of improving quality is making quality policy.
The clause 5.2.1 d) of the standard states that, “Top management shall establish, implement and maintain a quality policy that includes a commitment to continual improvement of the quality management system.”
Before ISO 9001:2015, a quality policy was just a statement framed and hung on a wall. But nowadays, leaders can use the quality policy as a tool that will help them move in the right direction and monitor the overall intention.
The features of a best quality policy are that it should be very simple and effective but should also refer to specific purposes.
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